Frequently Asked Questions


Do you accept phone orders?

Yes we do! You can call Target Dry HQ, our parent company, on 02890 790 588 and ask to speak to the Online team.

How do I add a promotional code for an online purchase?

Once you have added your items to the cart and clicked the checkout button, there will be a field to the right where you can enter your promotional code. Click apply and the saving will be added.

What forms of payment do we accept?

We accept all major credit and debit cards as well as the option to checkout with Paypal and Amazon payments.

Is it safe to shop on our online shop?

Absolutely! We have set up an SSL certificate, which is the standard security technology used to encrypt information, allowing full data privacy. This means that you can have complete peace of mind whilst you peruse our collections.

Can I buy a gift card?

Yes you can buy electronic gift cards sent directly to your email address. Click here to purchase your gift card now

How do I register an account?

In the top right hand corner you will see the link ‘Account’. When you click on this you will be able to see a link detailed ‘New customer? Sign up for an account.’ Once you click on this you can fill out your contact details and register your account.

Why should I register an account?

When you register an account you will be able to view all your purchase history and track your delivery. Having a registered account means that you don’t have to re-enter your details every time you checkout, saving you precious time and energy.

How can I receive the latest offers and sale promotions?

You can sign up to receive exclusive offers, sale previews, competitions and more. All you need to do is simply scroll down until you see ‘Sign up for offers’, enter your email address and click subscribe.

Our products

What do I do if my purchase is faulty?

On the rare occasion that your item(s) are faulty, please get in touch with us by emailing  We can advise you on what to do about this issue. If you need to return your faulty item, simply post it to the following address with a covering note stating the fault and we will assess if the problem can be repaired.  If it cannot be repaired we will honour either an exchange or a full refund, depending on the date of purchase.

Online returns Lighthouse c/o Target Dry Ltd, 7 Alanbrooke Park, Castlereagh, Belfast, Northern Ireland, BT6 9HB.

Do you have a product guarantee?

Yes we offer a 2year guarantee on all our products, so if there are any design or manufacturing flaws or faults we will replace your item or give you a refund without any ifs, buts or quibbles.

How is your waterproof fabric crafted?

Every season our design team carefully chooses soft, comfy fabrics that are crafted to the highest quality. These fabrics are then given a waterproof PU coating with taped seams to prevent any pesky rain droplets seeping through. 

How do I choose the best waterproof jacket for me?

Choosing a waterproof jacket is very much dependent on what your needs are. We craft stylish, weatherproof clothing that’s technically strong and beautifully designed with hand drawn prints and colourful fabrics. These are jackets that will keep you covered for city breaks, leisurely country walks and seaside strolls and whilst they are functional and practical for any sudden downpour, they are not suitable for hiking, camping or other strenuous activities.

Our parent company, Target Dry, sell a wide range of products that are suitable for any outdoor pursuit including Xtreme Series high performing outdoor gear and packable waterproofs from Mac in a Sac.

When choosing the right waterproof jacket for casual wanders and everyday travels, we recommend considering what style will suit you best and what you would feel most comfortable in. All our jackets and coats are waterproof and breathable, but they come in either short, mid or long length styles. If you want a casual coat perfect for the school run then a parka would be the most suitable, but if you want a cover up that will keep you protected from head to toe then perhaps a long overcoat would be your cup of tea.

Check out the description section of our product pages for more detailed information on the various features of each style. If you want to find out more about the technical aspects of our coats such as waterproofness and breathability then please click here.

Delivery & Returns

How do I return my products?

You can return your items to us within 30 days of receipt to the following address with a little covering note detailing why you are returning the item.

Online returns Lighthouse c/o Target Dry Ltd, 7 Alanbrooke Park, Castlereagh, Belfast, Northern Ireland, BT6 9HB.

We now offer FREE Returns, which you can manage by clicking here, Returns Portal. You can print out a returns postage label from this portal, but if there are any issues or if you prefer to simply create the label yourself, please refer to the above address. 

If you would like to exchange the item then please detail what colour and size you would like. You will not be charged again for postage.

For more information, please click here.

How many days will it take to receive my order?

We try our hardest to process orders within one working day. We have partnered with Royal Mail and send all orders out with their RM24 service, which aims to deliver in 1 business day, but can take up to 3 business days. The expected date of delivery will very much depend on the delivery location, so to find out more please click here.

Express delivery is available in the UK but please note that your order must be placed before 12noon to ensure next day delivery.

Which countries do you deliver to?

We ship orders to anywhere in the world! Check out our delivery and returns page to find out the shipping prices for the UK, Ireland, US and the rest of the world.

Can orders be shipped to an address different from the billing address?

Yes, orders can be shipped to an address, which is different from the billing address.

How I can track my order?

You will receive an email when your order has shipped, with full delivery information including tracking (if applicable).

When will I receive my refund?

Your refund will be processed within 48 hours of being received back at our HQ.  You will get an email notification to confirm that the refund has been processed and also confirming the amount. 

Size & Fit

How do I know what size to choose?

Our range is true to size, so you don’t need to size up or down. You can check the measurements of each product by looking at the size chart if you need further information.

Is the fit the same across all your styles?

The chest measurements will always be the same, but the waist and hem will fluctuate depending on the design. It would be best to review our size charts and compare the measurements before purchasing.

Wash & Care

How do I care for my waterproof jacket?

It’s inevitable - over time after a few wears your jacket will build up dirt and debris that will directly start to affect your garment in terms of breathability and waterproofness.

This happens through the tiny pores in the waterproof/breathable membrane becoming clogged up with dirt from the environment and perspiration from your skin.

In order to maintain the great breathability and waterproofness of your jacket, regular washing is essential.

How do I wash my waterproof jacket?

The first thing to bear in mind when it comes to washing waterproof clothing is that ordinary detergent/fabric softener won’t cut it - this can actually damage your jacket’s technical performance.

The best way to wash waterproof clothing is with a cleaner specifically designed for technical outerwear such as Nikwax Tech Wash.

Ensure you have cleaned out your washing machine’s detergent compartment of any residual detergent and softener. You may even want to run a hot wash on your washing machine to get rid of any residue from previously used detergents and softeners.

Before washing, ensure that any loose, visible dirt is brushed off then zip up zips and fold over velcro and flaps.

Don’t wash your waterproof clothing with other items and stick to no more than two waterproof garments at a time to ensure they get the best wash. Run through the complete wash then rinse cycle at the 30 degrees.

Please note that Lighthouse coats and jackets cannot be tumble dried.

How do I reproof my waterproof jacket?

Over time, with wear, waterproof clothing’s great water repellent and breathable features can become diminished. If you start to notice that your jacket is beginning to absorb water instead of repel it, then it may be time you reproofed it.

There are lots of clothing proofers out there from wash in re-proofer to a re-proofer that simply sprays on.

Before use, you should test out your proofer on a small area of your jacket. This is just to ensure that your jacket won’t be altered by the proofer.

For spray on proofers, spray it evenly on the outside of the jacket from approximately 15-20 cm away. Hanging your jacket on a washing line will help to maintain an even covering.

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