Christmas extended returns
We have extended our returns period to enable hassle-free Christmas shopping. Purchases made online between 16th October and 24th December 2023 can be returned up until 28th January 2024. For purchases made from 25th December onwards, the normal 30-day returns policy will apply.
Please note that due to the sheer volume of items shipped and returned from early November to the end of January, it may take 7-10 working days to process your return, once you receive word from Royal Mail that it has arrived with us. Please do allow 7-10 days before contacting us as we will let you know by e-mail when your return has been processed. If you have not heard from us within this time period, please contact us at firstname.lastname@example.org.
If you need to return or exchange an item with us, it's no problem, we offer a free return (UK & Ireland only).
Our usual returns period is 30 days, from when you receive the goods.
- Refunds will be processed within 3-5 working days of receipt in our warehouse. Please allow 10 working days from sending back your return before contacting us. We will contact you by e-mail when the return has been processed. Refunds can take up to 5 days to return to your account, depending on your card issuer.
UK FREEPOST RETURNS BY POST
There is no returns label in the package- please follow the instructions below to return.If you want to return an item to us and you are in the UK, go to the Royal Mail's Returns Portal at the link below:
You then have two options. Both require you to fill in the form at the above link.
PRINT AT HOME: You'll be able to print out a returns label, and you will receive a confirmation email with all the details you need to return the parcel.
Complete a cover note, or mark on the packing slip the items being returned, the reason why, and whether you wish to have a refund or exchange for another size/colour. Just pop the label on to your package and take to the post office.
But what if I have no printer? QR CODE: Go to the same link:
The QR code is e-mailed to you (to your smartphone/Ipad or similar). This means that you can print your label at select Post Offices. Make sure to get proof of postage from the Post Office when you send it back.
PLEASE NOTE. If you are returning an exchange or replacement order, please use the original order number, which will begin with the letter "L" as the internal replacement number will not work. If you need any help with this, contact us at email@example.com
What do I do if I cannot go out to the post office? For those who find it difficult to get to the post office, a useful service from Royal Mail is:
Once you have arranged the returns label, as above, you can arrange for Royal Mail to collect the package for you. Just follow the steps once you complete the return.
What do I do if I cannot print the label or obtain a QR code?
Please do contact us if you need help with any aspect of generating your freepost return, as we do not want you to pay when it is not necessary!
INTERNATIONAL RETURNSAttach the Returns Address Label to the original packaging. You can create and print your label on our International Return partner ZigZag Global's Site. Just fill in your order number and postcode, then select the items and reason for return. You'll need to pay for the postage*, except where the item is faulty.
You'll get a return label to print out, a confirmation email and instructions with all the details you need to return the parcel.
- Please ensure all returned items have not been worn (other than "tried on"), are in their original packaging, and still have the original hang-tags attached.
- Returned gift items have to be refunded to the purchaser. If you want to swap or return your gift, the purchaser will need to get back in touch with us directly.
- You can only return goods purchased through lighthouseclothing.co.uk. If you purchased from another online retailer or shop, you will need to contact them directly.