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FREE UK Returns

If you wish to return or exchange an item with us, we offer a free tracked 48 return.  Simply please post it back with a little covering note inside to the following address, detailing your name, address, order number and reason for return, within 30 days of receiving the item(s).

 

Royal Mail Logo

UK Returns Portal *

Online Returns

Lighthouse c/o Target Dry Ltd,

7 Alanbrooke Park,

Castlereagh,

Belfast,

Northern Ireland,

BT6 9HB

 

We now offer FREE Returns for customers in the UK & Germany (other Countries may follow).

 

Germany Returns Portal

* If you do not have a printer, please note that you will get emailed a QR code which can be scanned at your Royal Mail Delivery Office / Customer Service point - for more information please see Royal Mail Labels To Go.  If there are any issues or if you prefer to simply create the label yourself, please refer to the above address. 

Please make sure that the returned item has not been worn (other than tried on), and that it is in its original packaging, with all original tags attached. We recommend that you obtain a proof of postage certificate from your post office / carrier.

If you would like to exchange an item, please make sure you specify the colour and size you would like on a cover note. Items for exchange will not be charged twice for postage, but we cannot offer postage labels or postage refunds for anything other than faulty items.

Returned gift items still have to be refunded to the purchaser. If you want to swap or return your gift, the purchaser will need to get in touch with us directly. Refunds can only be credited back to the original payment method. You can only return goods to us purchased through lighthouseclothing.co.uk.